How long will it take to get my package?

We ship all orders within one to two business days. Your package will arrive 3-7 business days after shipping. If you purchase expedited shipping your package will arrive two business days after it is shipped

Do you offer refunds or exchanges?

We love the products we make and think you will, too. If you don’t enjoy your first package from Native, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund.

In fact, we’re so confident that you’ll love Native that we’ll even cover the cost of return shipping if you choose not to keep your first package.

Please note that we’re not able to accept returns or exchanges for orders shipped internationally, or for individual mini and travel size products. In addition, expedited shipping fees and Native digital gift cards are non-refundable. 

Do your products include fragrance? If so why?

Yes, our scented products do include fragrance. We use the term fragrance for proprietary reasons. Our goal is to deliver amazing fragrance experiences with perfumes that abide by our high quality & safety standards. To make our unique scents we use a blend of essential oils, synthetic oils, and natural extracts. All of our products are phthalate-free and paraben-free, and we abide by the International Fragrance Regulatory Association (IFRA) guidelines to ensure the safety of our formulations.

Are your products considered Vegan? Are they tested on animals?

None of the ingredients used in our products are sourced from animals or animal byproducts. Our products are also made without animal testing – only humans who willingly volunteer!

What should I do if I don’t receive my product or if it’s damaged?

We know it’s a total bummer when your order is lost or damaged, and we’ve got your back when this happens!

Ingredients

What are the ingredients used to make Native Deodorant?

We use caprylic/capric triglyceride, tapioca starch, ozokerite, sodium bicarbonate (baking soda), magnesium hydroxide, coconut oil, cyclodextrin, shea butter, dextrose, and L. Acidophilus (probiotic). Our scented deodorants include a proprietary blend of oils. Due to FDA recommendations, we use the term fragrance to refer to these oils.

Is Native Deodorant made with talc?

No. Native Deodorant is made without talc.

Is Native Deodorant made with aluminum?

No. Native Deodorant is made without aluminum.

Is Native Deodorant made with phthalates?

No. Native Deodorant is made without phthalates.

Is Native Deodorant made with parabens?

No. Native Deodorant is made without parabens.

What are the ingredients used to make Native Body Wash?

Native Body Wash has the following ingredients: Water, Cocamidopropyl Betaine, Sodium Lauroyl, Sarcosinate, Sodium Chloride, Sodium Cocoyl Isethionate, Sodium Salicylate, Sodium Benzoate, Citric Acid. Our scented body washes include a proprietary blend of oils. Due to FDA recommendations, we use the term fragrance to refer to these oils.

What if I have a baking soda allergy?

We formulated deodorants specifically for those who are sensitive to baking soda. Check out our Sensitive Deodorants here.
The formula does not contain baking soda.

Where is it made?

All of our manufacturing facilities are in the United States.

Are Native ingredients organic?

We are committed to using only the highest quality ingredients, however they are not organic. We source our maltodextrin from non-GMO corn and our probiotics are non-dairy cultured.

Are Native fragrances natural?

Our goal is to deliver amazing fragrance experiences with perfumes that abide by our high quality & safety standards.

To make our unique scents we use a blend of essential oils, safe synthetic oils, and natural extracts. All of our products are phthalate free and paraben free, and we abide by the International Fragrance Regulatory Association (IFRA) guidelines to ensure the safety of our formulations.

What are the ingredients used to make Native’s Shampoo?

Native Shampoo has the following ingredients: Water, Sodium Cocoyl Isethionate, Lauramidopropyl Betaine, Cocamidopropyl Betaine, Sodium Lauroyl Sarcosinate, Fragrance, Sodium Benzoate, Sodium Salicylate, Polyquaternium-10, Sodium Citrate, Citric Acid​.

What are the ingredients used to make Native’s Conditioner?

Native Conditioner has the following ingredients: Water Cetyl Alcohol, Behenamidopropyl Dimethylamine, Stearyl Alcohol, Glutamic Acid, Citric Acid, Sodium Benzoate, Caprylyl Glycol, 1,2-Hexanediol, and Fragrance.

What are the ingredients used to make Native’s Hair Mask?

Native Hair Mask has the following ingredients: Water​ Cetyl Alcohol, Behenamidopropyl Dimethylamine, Stearyl Alcohol, Glutamic Acid, Citric Acid, Sodium Benzoate, Caprylyl Glycol, 1,2-Hexanediol, and Fragrance.

What are the ingredients used to make Native Sunscreen?

We use Zinc Oxide, Sunflower Seed Oil, Caprylic/Capric Triglyceride, Coconut Alkanes, Glycerin, Cetearyl Alcohol, Coco-Glucoside, Arachidyl Alcohol, Behenyl Alcohol, Arachidyl Glucoside, Polyhydroxystearic Acid, Benzyl Alcohol, Xanthan Gum, Coco-Caprylate/Caprate, Vitamine E, Avocado Oil (Face Sunscreen only), and Water.

Deodorant

Will Native Regular Deodorant protect me from odor just as well as the average antiperspirant?

Our deodorant is known for its effective odor protection. We use ingredients, like baking soda, to neutralize odor causing bacteria so you don’t need to worry about any unpleasant smells by the end of the day.

Is there an adjustment period when switching from my normal antiperspirant to Native Regular Deodorant?

It can take your body up to two weeks to adjust to Native. That being said, most people are able to make the switch instantly and successfully!

Can Native Regular Deodorant be used on sensitive skin?

Yes! If other natural deodorants have irritated you in the past, we recommend you try our baking soda free sensitive option, labeled “Sensitive Deodorant”.

When should I apply Native Regular Deodorant and how much?

There are no rules to when you should apply your deodorant. If you are new to Native, we recommend evenly applying 2-3 swipes to clean, towel dried pits. This makes after a shower – or bubble bath – ideal timing.

What does the switch to Native Regular Deodorant feel like?

After using Native for two weeks, your armpits will be purged of the aluminum and chemicals that were left over from your old deodorant. Since Native deodorant is made with ingredients your armpits will feel smoother and odors will be neutralized.

How long will Native Regular Deodorant prevent odor?

Our deodorant provides all day odor protection!

What is the shelf life of Native’s Regular Deodorant?

Our deodorants have a shelf life of two years. Until you use them, we recommend you store your deodorants in a cool, dry place 🙂

Why choose Native Regular Deodorant rather than any other deodorant brand?

We’re awesome! Say more? OK. Our products actually work. Our products are thoughtfully formulated and use only the highest quality ingredients. Our products were made for our customers. If a product is working you let us know, and if it’s not working let us know that too! That way we can get to work and fix it. An example: Native’s classic deodorant used to contain beeswax. You let us know that vegan ingredients were really important to you, so we created a new formula, tested it with some of our customers to make sure that it worked as well or better than the previous formula, and brought that new formula to market. You made our vegan formula happen. That customer centric mentality has earned us over 15,000 5 star reviews from happy customers who use and love Native.

Can Native Regular Deodorant melt?

Our ingredients allow our deodorant to withstand temperatures up to 90 degrees Fahrenheit. We know that summer temperatures can go well past that so if you are concerned about the texture of your deodorant please feel free to reach out to us!

Does Native Regular Deodorant stain clothing?

Our deodorant was designed to not leave residue on clothing!

Sensitive Deodorant Stick

Why would I use Native Sensitive Deodorant instead of you Regular Deodorant?

Sensitive scents like Cotton & Lily are formulated with Magnesium Oxide instead of baking soda. They are formulated specifically for those who experience sensitivity to our classic formula.

Do Native Sensitive Deodorant Sticks include baking soda?

No, our Sensitive Deodorant Sticks do not include baking soda, as we want to provide an option for those who are sensitive to baking soda. Instead, we added magnesium oxide, which offers excellent odor protection. This will keep you smelling even fresher in those potentially smelly situations!

What is the pH range for Native Sensitive Deodorant Sticks?

The pH range is 8-11.

Can I use Native Sensitive Deodorant Sticks as a Whole Body Deodorant?

Our Sensitive Deodorant Stick was designed specifically to be applied to the underarm to help fight odor and wetness. Our Whole Body Deodorant Spray was designed to fight odor in multiple places such as your underarms, chest, underboob, privates, thighs, and feet.

Plastic Free

What is Native’s Plastic Free Deodorant made from?

Our packaging is 100% paperboard and printed with soy based inks.

Why should I use Native Plastic Free deodorant?

We’re so glad you asked! Plastic Free deodorant was inspired by and made for you. We heard from so many of our customers that they were looking to reduce their consumption of plastic.. Did you know switching Native Plastic Free from our classic deodorant will help reduce plastic waste by up to 169 tons each year! Our packaging is 100% paperboard and printed with soy based inks. It’s also available in our most popular scents.

How does the Plastic Free Deodorant work?

The application of our Plastic Free Deodorant is a little different than our classic deodorant. These directions below should help!
i. Use a finger to slightly push up the deodorant from the bottom.
ii. Keep your finger in place inside the tube and apply under the arms.
iii. When you are done, gently tap the deodorant twice on the counter for it to slide back into the tube.

Is the formula used in Native’s Plastic Free Deodorant the same as Native’s Regular Deodorant?

Yes! The formulas used in our plastic free packaging is the same formula we use for our regular deodorants in plastic packaging.

Is Native Whole Body Deodorant formula or Sensitive Deodorant formula available in Plastic Free packaging?

We do offer our sensitive formula in plastic free packaging and you can check those options out HERE! We do not off our Whole Body Deodorant formula in our plastic free packaging at this time.

Is Native Plastic Free packaging compostable or biodegradable?

While our plastic free packaging does not meet all degradable standards, we would recommend checking in with your local waste agency to verify which materials are accepted in municipal compost bins.

Will you offer more plastic free packaging options for other product categories in the future?

Our plastic free deodorant has been a HUGE hit since launch, and we hope to be able to offer more plastic free options in the future!

Whole Body Deodorant Spray

Where can you apply Native’s Whole Body Deodorant Spray?

Our Whole Body Deodorant is designed to fight B.O. beyond the underarms, not just cover it up. It can be applied to your underarms, chest, underboob, privates, thighs, and feet!

What is the difference between Native’s Whole Body Deodorant Spray and Native’s Deodorant & Body Spray?

Our Deodorant & Body Spray was designed as an all-day underarm deodorant that doubles as a fragrance body spray, whereas our Whole Body Deodorant Spray was designed to fight odor in multiple places such as your underarms, chest, underboob, privates, thighs, and feet.

When should I apply the Whole Body Deodorant Spray and how much should I use?

You can apply our Whole Body Deodorant Spray anytime on clean, dry skin! We recommend in the morning for the best all-day scent experience. Shake the can lightly and press the tip of the can with your index finger. Spray the can upright for 2 seconds, 6 inches away pointing to the desired body

Can Native’s Whole Body Deodorant Spray be used on sensitive skin?

Our Whole Body Deodorant Sprays are made without baking soda & are a good option for those looking for the absence of this ingredient. Our Whole Body Deodorant Spray was designed to be gentle to use on pits, chest, underboob, privates, thighs, or feet.

How long will Native Whole Body Deodorant Spray prevent odor?

Our Whole Body Deodorant Sprays provides 72 hour odor protection in fragrances you know & love 🙂

Will Native’s Whole Body Deodorant Spray stain clothing?

Our Whole Body Deodorant Sprays were designed to not leave residue on clothing and were designed to go on clear.

What is the shelf life of Native’s Whole Body Deodorant Spray?

The shelf life of our Whole Body Deodorant Spray is 2 years. We recommend storing it at room temperature before & during use.

Whole Body Deodorant Sticks

Where can I apply Native’s Whole Body Deodorant stick?

Our Whole Body Deodorant is designed to fight B.O. beyond the underarms, not just cover it up. It can be applied to your underarms, chest, underboob, privates, thighs, and feet! We recommend applying 2-3 swipes 🙂

What is the difference between Native’s Whole Body Deodorant stick and Native’s Regular Deodorant stick?

Our regular deodorant was designed for all day underarm odor protection, whereas our Whole Body Deodorant was created to help fight B.O. beyond the underarm, including areas like pits, chest, underboob, privates, thighs, or feet!

Can Native’s Whole Body Deodorant stick be used on sensitive skin?

Our Whole Body Deodorant sticks are made without baking soda & is a good option for those looking for the absence of this ingredient. The Whole Body Deodorant stick was designed to be gentle to use on pits, chest, underboob, privates, thighs, or feet.

When should I apply Native’s Whole Body Deodorant stick and how much should I use?

You can apply 2-3 swipes anytime on clean, dry skin! We recommend in the morning for the best all-day scent experience.

How long will Native Whole Body Deodorant stick prevent odor?

Our Whole Body Deodorant sticks provides 72 hour odor protection in fragrances you know & love 🙂

Will Native’s Whole Body Deodorant stick stain clothing?

Our Whole Body Sticks were designed to not leave residue on clothes. It is an opaque white color and was designed to go on clear.

What is the shelf life of Native’s Whole Body Deodorant stick?

Our Whole Body Deodorant sticks have a shelf life of two years. Until you use them, we recommend you store your deodorants in a cool, dry place 🙂

Hair

Why should you use Native’s hair care products?

On top of the wonderful scents, Native’s hair care products are thoughtfully made with clean ingredients. Native’s hair care products are free of sulfated surfactants, parabens, silicone, and dye, and are vegan and cruelty-free.

Do Native hair care products help prevent balding or hair thinning?

No, they do not.

Is Native hair care products okay for children?

We haven’t had any child or baby volunteer testers for our hair care products, so we recommend you consult with your pediatrician just to be safe! Also something to note, Native’s shampoos and conditioners are not tear free!

Are Native hair care products okay to use on color-treated hair?

Yes, Native’s shampoo and conditioner are safe to use on color-treated hair. As with all new hair care products, it is a good idea to test out the products on a small section of your hair to ensure you like the experience & styled look.

Do Native hair care products treat dandruff?

No, they do not.

Are Native hair care products suitable for sensitive scalps?

Though the product is not specifically formulated for sensitive scalps, we feel confident that those with sensitive scalps can use and enjoy these products! If you’re worried, we recommend that you try out a small amount of the product on the under-side of your hair first to see if you have any adverse reaction.

Is it okay to wash pets with Native’s Shampoo and Conditioner?

No, we don’t recommend this because the pH of animal skin is different from human skin – fun fact! And we’ve only tested our hair care products on human volunteers!

Are Native Shampoo and Conditioners biodegradable?

Our hair care products are made without dyes, sulfates, parabens, microbeads, and Polyethylene, but are not currently biodegradable. This is something we are working on!

Can people with extremely thick and frizzy hair use Native’s hair care products?

Yes, they can! Based upon feedback from our human volunteers, we recommend Almond & Shea Butter (Strengthening) or Coconut & Vanilla (Moisturizing).

What is the Shelf Life of Native’s Hair Care products?

Our hair care products have a shelf life of two years!

Sunscreen

What is a mineral sunscreen? How does mineral sunscreen work?

The FDA regulates sunscreen as an over-the-counter drug. Isn’t that interesting? If you want to get nerdy about it: Currently 16 UV filters are listed as approved actives, 14 are organic filters commonly referred to as chemical filters, and 2 are inorganic filters commonly referred to as physical or mineral filters. A mineral sunscreen includes one or both of those two inorganic filters, zinc oxide and titanium dioxide. All UV actives absorb UV rays, but mineral UV actives like Zinc oxide also scatter (reflect) UV rays. This means that mineral UV actives protect you in two ways, like a jacket that is both thick and wind breaking. You’re literally shining, as you should!

Is Native sunscreen water resistant?

Native recommends using water resistant sunscreen when swimming or sweating. We are in the process of ensuring that our sunscreens deliver water resistance up to 80 minutes.

How is Native’s Face sunscreen different from Native’s Body sunscreen? Can I apply both products to my face and body?

While you can apply both version of our sunscreen to your body & face, our face sunscreen was designed to be invisible under make-up & volunteer-testing helped confirm that. We also added a moisturizer, avocado oil, intended to condition your beautiful skin without any negatives. Finally, we packaged it in a unique tube & pump for easy, mess-free use (only 2-3 pumps needed at a time.)

How much should Face or Body Sunscreen should I apply? How often do you recommend it be applied?

We recommend 2-3 pumps of sunscreen for the face. For most adults we recommend about 1 ounce – or enough to fill a shot glass – to fully cover your body. Apply liberally 15 minutes before sun exposure. Reapply at least every two hours.

What’s the SPF for Native Sunscreen?

The SPF of Native sunscreen is 30 🙂

Does Native sunscreen protect against both UVA/UVB rays?

Yes! The broad-spectrum claim on the package indicates that our product protects against UVA & UVB rays.

Can Native Sunscreen be applied over or under make-up?

Our face sunscreen was designed to be invisible under make-up & volunteer-testing helped confirm that.

Can Native sunscreen be used by children?

We haven’t had any child or baby volunteer testers for our sunscreen products, so we recommend you consult with your pediatrician just to be safe!

What makes Native’s mineral sunscreen different from others?

No application trade-offs! The Native mineral sunscreen is easier to rub in, many other mineral sunscreens are thick, tacky, and very difficult to rub in. Craftsmanship: a water-based blend of hand selected Zinc Oxide active, moisturizers, stabilizers, and Native fragrances.

What is the shelf life of Native sunscreen?

Our sunscreen has an 18-month shelf life and the expiration date can be found in the crimp at the top of the tube. Our sunscreen tubes should not be exposed to direct sunlight, it is best to keep them in the shade or wrapped in a towel while outside for extended periods of time.

Deodorant & Body Spray

What is the difference between Native’s Deodorant & Body Spray and Whole Body Deodorant Spray and?

Our Deodorant & Body Spray was designed as an all-day underarm deodorant that doubles as a fragrance body spray, whereas our Whole Body Deodorant Spray was designed to fight odor in multiple places such as your underarms, chest, underboob, privates, thighs, and feet.

Why can Native Deodorant & Body Spray only be shipped to the lower 48 states?

We are limited to ground shipping only due to restrictions on shipping aerosol spray cans via air. We hope to find a solution to this in the future so that more folks can enjoy our Spray Deodorant 🙂 In the meantime, we hope that you will still use products like our regular deodorant, body wash, shampoo, and more!

What type of aerosol is used for Native’s Deodorant & Body Spray?

Our Deodorant & Body Sprays use nitrogen as a propellant. The great thing about nitrogen, a natural ozone-friendly propellant, is that it comes from the air! No hydrofluorocarbons here.

Is Native’s Deodorant & Body Spray a safe option for Sensitive Deodorant Stick users?

We often see users choosing Native sensitive deodorant sticks if they have a perceived baking soda sensitivity. Similarly, Native sprays do not contain baking soda. However, the product does contain ethanol, which can sometimes cause short-term irritation for consumers who have just shaved. Do not use on broken skin. If rash or irritation develops discontinue use. Avoid spraying in eyes.

Regular Body Wash

Can you use Native Body Wash as a Shampoo?

Our body wash was designed for and tested on the body. Native body wash is specially formulated for use on your body – with a pH that matches your skin 🙂

Can you use Native Body Wash on your pets?

We don’t recommend this. The pH of animal skin is different from human skin and this product was formulated with human skin in mind.

Where can I buy 36 oz bottles of Native Body Wash?

While our 36 oz bottles of body wash are not available on Nativecos.com, you can find them in select retail stores.

What is the shelf life of Native Body Wash?

For best results, we recommend using our regular body wash scents within two years of production and our seasonal scents within one year of production.

Is Native Body Wash considered a scrub or exfoliant?

Our body wash is not considered a scrub; however, our body wash contains a high level of cleanser that technical experts believe offers gentle exfoliation.

Is Native Body Wash antibacterial?

Our body wash was not formulated with anti-bacterial ingredients; however, our body wash does remove dirt and bacteria from your body while leaving your skin feeling soft and hydrated.

Moisturizing Body Wash

What is the difference between Native’s Regular Body Wash and Moisturizing Body Wash?

While our regular body wash does an excellent job keeping you fresh & clean with crave-able scents, we specifically designed our Moisturizing Body Wash with real shea butter to deliver 4x the moisturizers on your skin compared to leading moisturizing body wash. Our Moisturizing Body Wash will leave your skin feeling healthy, smooth, and hydrated for 24- hours! Like our regular body wash, it is free of sulfates, parabens, petrolatum, and dyes.

Does Native’s Moisturizing Body Wash lather?

Our Moisturizing Body Wash is made with real shea butter for a creamy consistency with 4X the moisturizers on the skin! The lathering experience is much creamier than a foam. If you’re looking for a foamy lather, we would recommend checking out our Regular Body Wash!

What is the pH range of Native’s Moisturizing Body Wash?

The ph range is 5.0-5.5

What is the shelf life of Native’s Moisturizing Body Wash?

For best results, we recommend using our moisturizing body wash scents within two years of production.

Skin

What is the difference between your brightening, moisturizing, and sensitive lines skincare options and how do I know which is right for me?

We understand that everyone’s skin care routine & goals vary, so we have multiple options 🙂 We’ve organized our skin care products into 3 collections based on commonly desired facial skincare benefits – Moisturizing, Brightening, and Sensitive. If you want to mix between the 3 different lines, that’s okay! After deciding which benefit you have in mind, it’s time to find which Native products will help simplify your routine. We offer two products per category, a Cleanser, gentle enough for everyday use that removes dirt, oil, and impurities while leaving your skin feeling soft & smooth, and our Moisturizer, made with niacinamide for happy hydrated skin.

Can Native skincare products be used on sensitive skin?

We have designed a facial cleanser and facial lotion specifically for those with sensitive skin and you can find those HERE! Both products are fragrance-free and made with soothing aloe & Vitamin B3 (niacinamide), gentle enough for everyday use!

Are there fragrances used in Native Skincare products?

Only our Citrus & Bergamot Facial Cleanser and Coconut & Vanilla Facial Cleanser include fragrances, all our other skincare products are fragrance free!

What is Vitamin B3 and what are its benefits?

Vitamin B3’s scientific name is niacinamide and it will help with surface cell regeneration as well as help your skin retain moisture.

What skin types are Native Skin Care products suitable for?

Our products were designed for multiple skin types- normal, mostly oily, mostly dry, and combination skin. We also have a line for those with sensitive skin as well!

Do any of your Skincare products offer protection against UVA and UVB sun rays?

Yes! Our Vitamin C & Vitamin B3 Brightening Facial Moisturizer includes Zinc Oxide, offering broad spectrum SPF 30 protection.

What is the Shelf Life of Native’s Skincare products?

Unopened skincare products have a shelf life of 2 years from the date they were manufactured. Additionally, we recommend storing them in a cool, dry place and out of direct sunlight.